QIs there a parking lot?
A Regarding parking lots, please refer to the following.
☆YOUR ROOM Kyomachi☆
◉ Parking lot
☆YOUR ROOM Kumamoto Station【little】☆
There is no parking lot in the room.Excuse me, but please use the nearby coin parking..
◉ Nearby coin parking location information
☆YOUR ROOM Kumamoto Station☆
There is no parking lot in the room.Excuse me, but please use the nearby coin parking.
◉ Nearby coin parking location information
Q What are the amenities?
A Bath towels, hand towels, toothbrush sets, shampoo, treatment, body soap, and hand soap are available.
Q What kind of kitchen utensils do you have?
A Disposable tableware/IH heater/microwave/refrigerator/electric kettle/frying pan/pot/knife/cutting board/can opener & corkscrew/wrap & foil/colander, bowl, ladle, and other tools are available.
Seasonings include salt and pepper/salad oil.
Also, you are free to bring your own items within the house rules, so please do not hesitate to contact us.
Q What kind of laundry products do you have?
The room is equipped with a washing machine, laundry detergent (softener included), hangers, a clothes dryer with clothespins, and a bathroom dryer. Please take advantage of it.
Q Can high school students stay alone?
If everyone in Group A is a high school student or younger, we consider that the parent's consent is given if the credit card used for online payment is in the parent's name.
We apologize for the inconvenience, but since this facility will be an apartment hotel without a front desk, payment can only be made online in advance.
The name of the person making the reservation can be the name of the representative who will actually be staying.
Q Can I pay with a payment method other than a credit card?
A We are very sorry, but since this facility will be an apartment hotel type without a front desk, payment can only be made online in advance.
Even if the credit card you use is not yours, we may be able to accept it (with the consent of a family member, etc.), so please try it. We are very sorry, but we do not prepare pajamas or yukata.
It is possible to bring your own, so please bring your own.
Q What time can I check in?
A [Check-in tablet] is installed, so you can check in at any time after 3:00 p.m. without having to declare it.
Can I check in before 15:00?
Also, is it possible to keep my luggage?
A We are very sorry, but since this facility is an apartment hotel type with various facilities including a kitchen, cleaning and maintenance are performed until 15:00. All guests are requested to check in after 15:00 equally.
Also, for the same reason, we do not accept luggage storage, so we appreciate your understanding and cooperation.
Therefore, we recommend using the coin lockers at Kumamoto Station, so please consider using them.
Is it possible to use it for day use?
A We are very sorry, but we currently do not offer day-use plans. I'm sorry.
Check-in from 15:00 and check-out by 11:00 the next night.
Q Do you have pajamas and yukata?
A We are very sorry, but we do not prepare pajamas or yukata.
It is possible to bring your own, so please bring your own.
QCan I watch video apps such as YouTube in my room?
A Yes, you can.
YouTube, TVer, Amazon music, Prime Video, GYAO!
Also, Hulu and Netflix are available only with your own account.If you log in with your own account, be sure to log out.
Please note that content that requires payment cannot be viewed.
For Prime Video, you cannot log in with your own account, so please enjoy it with the account of this facility.
Q Can I get a receipt?
A If you wish, we will issue an electronic receipt that you can download from the URL yourself. Also, depending on the reservation site, you can issue a receipt on the site.
If it is not possible to issue it, please contact us as we will prepare an electronic receipt at this facility.