Q Is there a parking lot?
A: Please refer to the following regarding parking.
☆YOUR ROOM Kumamoto Station【little】☆
There is no parking available at the room. Please use the nearby coin parking .
◉ Nearby coin parking information
☆YOUR ROOM Kumamoto Station☆
There is only one free parking space per room.
◉ Facility parking information
☆YOUR ROOM treehouse KUMAMOTO☆
There is only one free parking space per room.
◉ Facility parking information
Q What are the amenities?
A: We provide bath towels, hand towels, toothbrush sets, shampoo, treatment, body soap, and hand soap. Generally, amenities are only prepared for the first night, but if you are staying multiple nights and would like additional amenities such as bath towels, please contact us in advance.
Q What kind of kitchen utensils do you have?
A Disposable tableware/IH heater/microwave/refrigerator/electric kettle/frying pan/pot/knife/cutting board/can opener & corkscrew/wrap & foil/colander, bowl, ladle, and other tools are available.
Seasonings include salt and pepper/salad oil.
Also, you are free to bring your own items within the house rules, so please do not hesitate to contact us.
Q What kind of laundry products do you have?
The room is equipped with a washing machine, laundry detergent (with fabric softener), hangers, a clothes dryer with clothespins, and a bathroom dryer. Please feel free to use them.
Q Can high school students stay alone?
We regret to inform you that we cannot accept guests underage only.
We apologize for not being able to be of any help to you, and we appreciate your understanding.
Q Can I pay with a payment method other than a credit card?
A We are very sorry, but since this facility will be an apartment hotel type without a front desk, payment can only be made online in advance.
Even if the credit card you use is not yours, we may be able to accept it (with the consent of a family member, etc.)
Q What time can I check in?
A [Check-in tablet] is installed, so you can check in at any time after 3:00 p.m. without having to declare it.
Q Can I check in before 15:00?
Also, is it possible to keep my luggage?
A: We apologize for the inconvenience, but as this is an apartment hotel with a kitchen and various other facilities, cleaning and maintenance are carried out until 3:00 PM. We ask that all guests check in after 3:00 PM.
We are also unable to store luggage for the same reason, so we appreciate your understanding and cooperation.
Therefore, we recommend that you consider using the coin lockers at Kumamoto Station.
*There is a luggage storage facility in YOUR ROOM treehouse KUMAMOTO.
You can use it, so please follow the instructions we will send you the day before check-in.
Is it possible to use it for day use?
A We are very sorry, but we currently do not offer day-use plans. I'm sorry.
Check-in from 15:00 and check-out by 11:00 the next night.
Q Do you have pajamas and yukata?
A We are very sorry, but we do not prepare pajamas or yukata.
It is possible to bring your own, so please bring your own.
QCan I watch video apps such as YouTube in my room?
A Yes, you can.
YouTube, TVer, Amazon music, Prime Video, Also, Hulu and Netflix are available only with your own account.If you log in with your own account, be sure to log out.
Please note that content that requires payment cannot be viewed.
For Prime Video, you cannot log in with your own account, so please enjoy it with the account of this facility.
Q Can I get a receipt?
A If you wish, we will issue an electronic receipt that you can download from the URL yourself. Also, depending on the reservation site, you can issue a receipt on the site.
If it is not possible to issue it, please contact us as we will prepare an electronic receipt at this facility.