Article 1 Scope of Application

1. Accommodation contracts and related contracts concluded between YOUR ROOM (hereinafter referred to as "this hotel"), a shared lodging facility operated by Nakano Design Works LLC (hereinafter referred to as "our company"), and users of this hotel shall be governed by these terms and conditions, and any matters not stipulated in these terms and conditions shall be governed by laws, regulations, etc. (meaning laws or those based on laws and regulations; the same applies below) or generally established customs.

2. In the event that the Hotel enters into a special agreement with respect to a Guest, provided such special agreement does not violate laws, regulations, or customary practices, notwithstanding the provisions of the preceding paragraph, such special agreement shall take precedence.

Article 2 Application for Accommodation Contract

1. Anyone who wishes to apply for an accommodation contract with our hotel must provide our hotel with the following particulars:

①Name, address, date of birth, phone number, email address, occupation, date of stay, expected time of arrival

② For those who are not Japanese nationals, nationality, passport number, previous and subsequent place of stay

③ Departure date, number of nights, number of people

④ Accommodation fees

⑤ Any other matters deemed necessary by the Embassy.

2. If a Guest requests, during his/her stay, to extend his/her stay beyond the accommodation date specified in item 1 of the preceding paragraph, our company will consider that a new Accommodation Contract has been entered into at the time such request is made.

3. We do not allow minors to stay alone.

Article 3 Establishment of Accommodation Contracts, etc.

1. An accommodation contract shall be concluded when the Company accepts the application as described in the preceding article. However, this shall not apply when the Company proves that it did not accept the application.

2. When an accommodation contract has been concluded in accordance with the provisions of the preceding paragraph, we will specify the period and request payment of an application fee up to the accommodation fee for the period of accommodation.

3. If the application fee set forth in the preceding paragraph is not paid by the date specified by our company in accordance with the provisions of the same paragraph, the accommodation contract will become void.

4. The application fee under Paragraph 2 will be applied in the following order, and any remaining balance will be returned at the end of the accommodation period.

① Accommodation fees to be paid by the guest

② Penalty charges in the event that the provisions of Article 5, Paragraph 2, Article 6, Paragraph 2, and Article 14 apply

③Compensation in the case described in the previous paragraph

Article 4 Refusal to Conclude an Accommodation Contract

1. Our company may refuse to enter into an accommodation contract in the following cases. However, this does not mean that our hotel may refuse accommodation in cases other than those listed in Article 5 of the Inns and Hotels Act.

①When an application for accommodation does not comply with these terms and conditions.

② When the hotel is fully booked and there are no rooms available.

③ When the person seeking accommodation is deemed to be in danger of engaging in conduct that will violate the provisions of the law, the public order, or good morals in regard to his/her accommodation.

④When the person seeking accommodation is deemed to fall under any of the following items (a) to (c):

(a) An organized crime group as defined in Article 2, paragraph 2 of the Law Concerning Prevention of Unjust Activities by Organized Crime Group Members (hereinafter referred to as an "organized crime group"), an organized crime member as defined in Article 2, paragraph 6 of the same Law (hereinafter referred to as an "organized crime member"), an associate member of an organized crime group, or a person related to an organized crime group, or other anti-social forces.

(b) When a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime member

(c) A corporation in which any of its directors is a member of an organized crime group.

⑤When a person seeking accommodation behaves in a manner that causes significant inconvenience to other guests.

⑥ If the person who wishes to stay at the hotel is infected with a specific infectious disease as stipulated in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act

When the person is a patient (hereinafter referred to as a "patient of a specific infectious disease").

7) When violent demands are made in relation to accommodation, or when an unreasonable burden is requested (excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to Article 8, Paragraph 2 of the Act on Promotion of Elimination of Discrimination against Persons with Disabilities).

8. If the person who wishes to stay at the hotel feels that the burden of such accommodation is excessive and that the hotel is unable to accommodate them at other accommodation facilities,

as a request that is likely to significantly impede the provision of accommodation services to

When the offender repeats the offense specified in Article 5-6 of the Enforcement Regulations of the Inns and Hotels Act.

9. When it is impossible to provide accommodation due to natural disasters, malfunctions of facilities, or other unavoidable reasons.

10) When the circumstances fall under any of the provisions of Article 7 of the Kumamoto City Hotel and Inn Business Act Enforcement Ordinance.

Article 5 Cancellation of Accommodation Contract by the Guest

1. Guests may cancel their accommodation contract by notifying the Company.​

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2. In cases of personal use (other than long-term or group use as defined in Paragraph 3), if a guest cancels all or part of the accommodation contract, the Company will charge a cancellation fee as set forth below.

① If canceled at least 4 days prior to the check-in date: None

② If canceled 3 days or less prior to the check-in date, or if the guest fails to arrive without notice:

An amount equivalent to 100% of the room rate

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3. In the event that a guest makes a long-term reservation (defined as a reservation for 7 consecutive nights or more, regardless of the number of rooms booked) or as a group (defined as a reservation for three or more rooms, regardless of the number of guests staying), and the guest cancels all or part of the accommodation contract (covering a total of two or more rooms; for long-term stays with fewer than three rooms, one or more nights), we will charge a cancellation fee as set forth below (if a partial cancellation is made in multiple installments, the provisions below will apply based on the date of each cancellation).

① Cancellation made 31 days or more prior to the check-in date　　　　　　　　　　　None

② Cancellation made between 30 and 21 days prior to the check-in date　　　　　An amount equivalent to 65% of the accommodation fee

③ Cancellation made between 20 and 11 days prior to the check-in date　　　　　An amount equivalent to 75% of the accommodation fee

④ Cancellation made between 10 and 4 days prior to the check-in date or on the day of check-in An amount equivalent to 80% of the accommodation fee

⑤ If canceled 3 days or less before the check-in date, or if the guest fails to arrive without notice

　　　　　　　　　　 An amount equivalent to 100% of the room rate

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4. Regarding changes (reductions) in the number of guests that exceed the number included in the base rate for each room at the time of reservation—regardless of whether the stay is for individual, long-term, or group use—we will charge a penalty fee as follows for the additional charges exceeding the base rate. Please note that even if the number of guests falls below the maximum number included in the base rate due to a change in the number of guests, the base rate must still be paid.

① If the change is made 4 days or more prior to the check-in date　　　　　　　　　　　None

② If the change is made 3 days or fewer before the check-in date　　　　　　　　　　 An amount equivalent to 100% of the additional charge

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5. If a guest has not arrived by 12:00 p.m. (12:00 a.m. the following day) on the check-in date, or if a guest’s pre-arranged check-in time is 12:00 p.m. (12:00 a.m. the following day) or later and the guest arrives after that time, we may treat the reservation as canceled.

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6. In cases where a reservation is deemed canceled pursuant to the preceding paragraph, if the guest proves that their failure to arrive without prior notice was due to the non-arrival or delay of public transportation such as trains or airplanes, or other reasons not attributable to the guest, the penalty fee specified in Paragraph 2 will not be charged.

7. 　When a guest's reservation includes use of “YOUR ROOM treehouse KUMAMOTO,” the term “group” in Section 3 shall refer to cases where the number of rooms used at that facility is two or more, or where the total number of rooms used across facilities is three or more.

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8. If a guest’s reservation includes a stay at “YOUR ROOM treehouse KUMAMOTO,” the term “group” as used in Paragraph 3 shall refer to a group that has reserved two or more rooms at that facility, or a total of three or more rooms when including other facilities.

Article 6 Exemption from Penalty Charges

1. Notwithstanding the provisions of the preceding article, if a guest cancels a reservation for accommodation due to any of the following reasons, the Company will not charge a penalty. However, if the guest does not contact the Company by the day of the scheduled stay, the Company will treat the cancellation as a no-show and charge a penalty.

1) If you have a serious and sudden illness that requires hospitalization and you can provide a doctor's certificate

② When a family member within the third degree of kinship passes away and you need to attend a funeral, etc.

3) If a disaster causes public transportation or the means of transportation you use to be unavailable.

Article 7 Termination of Contract by the Company

1. Our company may cancel the accommodation contract in the following cases.

1. If the guest violates these terms and conditions or the terms of use established by our company.

② When the guest is deemed to be in danger of engaging in conduct that violates the provisions of the law, the public order or good morals in regard to his/her accommodation, or when the guest is deemed to have engaged in such conduct.

③ If the guest is deemed to fall under any of the following items (a) to (c):

(a) Organized crime group, organized crime group member, associate member of an organized crime group, or related person to an organized crime group or other antisocial forces

(b) When a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime member

(c) A corporation in which any of its directors is a member of an organized crime group.

④ If the guest behaves in a manner that causes significant inconvenience to other guests.

⑤If the guest is clearly recognized as having an infectious disease.

⑥ If violent demands are made regarding the accommodation, or if an unreasonable burden is requested.

7) If we are unable to provide accommodation due to a natural disaster or other force majeure event.

8. If a reservation deposit has been requested under Article 3 Paragraph 2 and payment has not been made by the deadline.

9. If you do not comply with the prohibitions set forth in the Terms of Use established by our company.

10. When the case falls under any of the provisions of Article 7 of the Kumamoto City Hotel and Inn Business Law Enforcement Ordinance.

⑪ Any other case in which the Company determines that there is a reason similar to any of the preceding items, or that there has been a violation of the Hotel Usage Regulations.

2. When our company has cancelled the Accommodation Contract in accordance with the provisions of the preceding paragraph, the Guest shall pay a penalty for all services, etc. which he has not yet received, in accordance with the standards set out in Paragraphs 2 and 3 of the preceding Article.

Article 8 Accommodation Registration